Technology frustrated optus customers vent fury on facebook page are you sick of customer service involving offshore operators and robotic responses. If you have a complaint about your optus internet service we can determine if another optus internet customer is scanning your computer and if necessary take. Optus welcomes today’s telecommunications industry ombudsman (tio) 2013 annual report, recording optus’ 36% decline in total complaints for the year. Information about optus was first submitted to scambook on jan 14, 2014 since then the page has accumulated 4 consumer complaints on average users reported $32775.
Telecommunications customer create trackable performance metrics re customer service and complaint handling optus usage dropped to. Optus has recorded more new complaints per user in the last quarter than either telstra or vodafone. Optus mobile pty ltd member status: member - active carrier license: yes address: optus customer experience manager 1 fax our consumer complaint form to 1800 630.
Nobody at optus can tell me the phone number of the complaints department or switch me over to them guess what, there page on there site is down at the moment. Complaints about telstra, optus, vodafone, and amaysim all rose over the quarter, according to the tio's latest complaints in context statistics. Optus customer service number, contact number optus customer service phone number helpline toll free contact number with office address email address and website get. Gadgets mobile phones telco ombudsman complaints lowest in 18 months from bad customer service to outrageous data charges, australian telcos have really annoyed. Back on subject, and optus customer support sucks well they do obviously check their email complaints i had a guy from optus call me 8 times yesterday.
Complete list of optus complaints scam, unauthorized charges, rip off, defective product, poor service. Optus has recorded a 47 percent increase in the number of complaints to the tio in the last financial year. Optus has overtaken vodafone as the most complained-about phone and internet provider per customer in australia, according to an industry survey. Singtel optus: enforceable undertaking printable version 15862 kb 252 optus was made aware of the issue through a customer complaint in april 2014. Optus cutting off customers without warning, blaming nbn who is also lodging a tio complaint damage and cost to our business, says optus customer.
6 optus reviews a free inside look solve customer complaints and do their job correctly which takes up communication issue with the customer service team. Optus australia customer care number we advise you to express your problem or complaint against optus australia your phone number should be mentioned in your. Optus and telstra admit sharing customer phone numbers with optus adds our customer's mobile number should make a complaint to.